Artificial intelligence (AI) is no longer just for large corporations and tech giants. Small businesses are now able to leverage the power of AI to gain a competitive edge, streamline processes, and improve customer experiences. In this blog post, we’ll explore some of the ways that small businesses are putting AI to work and examples of product technologies that small businesses can use to achieve these goals.


Small businesses are using chatbots to provide 24/7 customer service, answer common questions, and even make sales. For example, a small e-commerce business could use a chatbot like ManyChat, MobileMonkey or Tars to help customers find the right product, provide information on shipping and returns, and even process orders.

Predictive analytics:

Small businesses are using predictive analytics to make data-driven decisions. For example, a small retail business could use predictive analytics tools like RapidMiner, Alteryx or KNIME to identify which products are likely to sell well in the future, allowing them to make more informed buying decisions.

Machine learning:

Small businesses are using machine learning algorithms to automate tasks such as email sorting and image recognition. For example, a small business that receives a high volume of customer service emails could use a machine learning algorithm like IBM Watson, TensorFlow or Microsoft Azure to sort and prioritize these emails, improving the efficiency of their customer service team.

Natural Language Processing:

Small businesses are using natural language processing to improve customer interactions and automate tasks such as data entry. For example, a small business that receives customer feedback through surveys or social media could use NLP tools like OpenAI, Hugging Face or Google Cloud NLP to automatically categorize and analyze this feedback, providing valuable insights into customer sentiment.


Small businesses are using AI-powered personalization to create customized experiences for their customers. Example, a small online store could use AI tools like Persado, Klevu or Adobe Target to recommend products based on browsing and purchase history.

Automated Task Platforms:

Small businesses are using AI-powered automated task platforms to help them with tasks such as sending out review requests. For example, a small business could use a platform like Propel, TrustPilot or Podium to automate the process of requesting reviews from customers, making it easier to collect valuable feedback.

In conclusion, small businesses are leveraging the power of AI to automate tasks, improve customer experiences, and make data-driven decisions. With the right technology and strategy, small businesses can use AI to gain a competitive edge and grow their business.

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